Please note our warranties are transferable, we just need the original proof of purchase. Please have photos of the item in question ready and send them along in your first email so we can get you some assistance as quickly as possible.
While we do stand behind the workmanship and materials we use, we cannot replace items due to normal wear and tear such as fading, shrinkage, rips or holes, abrasions, stains, pilling, burns, staining, leaks, damage by laundering machines and items sold as seconds quality.
Here's what's covered:
SNAPS & ZIPPERS
Defective snaps or zippers usually show up pretty early on, and can be replaced by our team within 3 months from the date of purchase. If a snap falls off, won’t hold or snap properly, or is the wrong colour this is covered under our warranty.
If your zipper splits, won’t stay up or gets stuck let us know. Please be careful not to catch fabric from the zipper guard in your zipper as this can cause damage (wear and tear) to the zipper teeth or the pull that isn’t covered under warranty.
PUL
The delamination of our PUL products is pretty rare but covered for claims placed within 1 year of purchase. Please avoid harsh detergents such as Tide since this can cause premature deterioration of PUL and elastics and may void your warranty. If you feel that your PUL is delaminating please reach out to us with photos.
ELASTICS
Should the elastics on your product come detached or if they arrived not properly placed, please contact us within 30 days of purchase and we will repair this for you as covered under warranty. Relaxed elastics are not covered under warranty as this can be caused by many environmental factors including wash routine, detergents, handling, and care.
STITCHING
If you received an item with irregular or missed stitches please reach out with photos so we can help sort this out for you as soon as you receive it.
Please note: we do NOT recommend using detergents with harsh perfumes and chemicals because they will cause premature deterioration of our fabric and elastics and void your warranty. Please check our laundering suggestions for more details on this.
Merino wool should be washed in enzyme free detergent to prolong the use of your item as enzymes break down protein, the very makeup of merino wool.
To summarize, the warranty on all products excludes:
Normal wear, tears, cuts, abrasions, stains, pilling fleece, burns, staining, leaks, and items sold as seconds quality.
Shipping items back for return or repair
When items must be repaired or exchanged, contact us for complete instructions at hello@oakacorn.ca
Reimbursements when required for shipping (oversized lettermail only) or product, are made in the form of store credit.